Shipping and Deliveries
Our primary goal at MilitaryMall.com is to get your merchandise to you as safely and quickly as possible. Listed below is some basic information about our shipping policies:
Orders generally ship within 48-72 hours, though some items may take longer, especially during peak times like Memorial Day, Flag Day, July 4th, Veteran's Day and Christmas. Shipping is calculated during time of checkout and we offer you the option of selecting a preferred shipping speed. Your shipping selection does not impact how quickly your order leaves our warehouse, but instead, the actual time your order is likely to be transit.
We generally use USPS and UPS and will select a carrier based on the shipping option you selected, your location, and the items you ordered. Our goal is the fastest, safest and most efficient delivery of your items. We never add handling fees to your shipping costs and are passing on exactly what the carrier charges us to ship your package to you, which varies based on what you buy and where you live.
We can't be responsible for shipping delays once your package has left our warehouse. We happily ship to APO addresses and to most countries outside the United States.
Need faster shipping? We can usually do it! On the last page of our online order form, just before you submit your order, you will see an area for “Special Instructions” where you can indicate a “must-have by date.” If any additional charges apply, we'll give you a call or shoot you an email to get your approval.
Of course you're welcome to contact our office to arrange special shipping:
Phone: 1-631-750-9471 Monday-Friday 9:00AM-4:00PM EST
eMail: customerservice at militarymall.com
Military APO/FPO MilitaryMall.com ships to military APOs and FPOs around the world. It would be our honor to serve you.
Order Confirmations and Order Receipts An order confirmation and receipt are e-mailed to you shortly after you place your order. Please be aware some “spam blockers” block these receipts.
Shipping Notification You will receive an email notification from us when your order has shipped and depending on the type of shipping you selected, you will receive a tracking number. You may also check the status of your order anytime by emailing or calling us.
Holiday Shipping We do our best to pack holiday orders as fast as possible. During Memorial Day, Independence Day, Veterans Day, Christmas and other special occasions we post updated shipping information at the top of this page.